Refund policy

Return Policy

Thank you for visiting and shopping at Stratton Essential Supply. The following is our Return Policy.

Damaged or Defective Products

If you receive, damaged or defective products, please email us within 7 days of the delivery date of your order at support@strattonmedicalsupply.com and include pictures of the damaged or defective products.  Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.  Refunds can only be credited to the original payment method.

We will pay for the return shipping costs of any damaged or defective products.  

Our return policy is 7 days.  If we do not receive an email notification from you within 7 days of delivery of your order, we are not able to ship replacements or issue refunds.

All Other Returns 

We will ONLY accept returns of product(s) if the product(s) are still in the unopened and undamaged original shipping package and returned within 7 days of delivery of the order.  Please email us at support@strattonmedicalsupply.com with the downloadable Return Request Form to initiate your refund.  You can either refuse the delivery of the package or place the unopened original shipping package in another shipping bag or box and send it to the address below within 7 days of delivery of your order.  We will not cover the shipping costs for the return of these products. Please note, all returned orders are subject to a 10% restocking fee and shipping charges will not be refunded.

Due to safety concerns, sales are final once the original shipping package has been tampered with or opened.  We are not able to accept returns of these products.  

Our return policy is 7 days. We are not able to accept product returns unless they are sent back in the original unopened and untampered with shipping packaging within 7 days of delivery.

Return Shipping Address:

910 Striker Ave, 

Suite A, 

Sacramento CA 95834